Johnathan Kennedy, area GM of The Ashton in Fort Worth, Texas: "While we have always maintained very high cleanliness and sanitation standards, we have elevated efforts by increasing the frequency of disinfecting in public spaces and focus on areas of high touchpoints in guestrooms. We've re-evaluated all services and offerings and value-engineered items that were not seen as a pillar of the hotel image or reputation. Staffing and purchasing decisions are made daily and controls enhanced. Transient leisure demand is the first to return, so the digital marketing is extremely critical. We're requiring all staff to maintain the updated (PPE) standards at all times."
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Mike Trzcinski, chief information security officer and SVP of IT operations for Remington Hotels, said his company and department have been "minimally staffed" during this downturn but they've sought to prioritize the areas that matter.
"The priority is on business operations and maintaining a staff to support the business as it operates today," he said in an email interview.
He said Remington has had to reorganize responsibilities among remaining staff to live up to their mission of "uninterrupted service."
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Don Falgoust, vice president of F&B execution and strategy at Remington Hotels, returned to the management company this year amid the COVID-19 outbreak after 15 years working with an ownership group. Seven weeks into his new role, Falgoust told LODGING that while Remington's hotels remained open as essential businesses throughout the pandemic, most properties have been forced to operate with skeleton crews and virtually no food and beverage staff. "The pandemic dictated the closure of F&B offerings," Falgoust said. "It was not only from an economic standpoint—which was pretty much a no-brainer—but also [in response to] government and local mandates."
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"We've discontinued buffets at our hotels that have reopened their F&B programs. We're offering complimentary to-go bags with fresh fruit, muffins, juice and energy bars, for example, and we've amplified our grab-and-go offerings for breakfast at other properties," says Don Falgoust, vice president, F&B strategy and execution for Remington Hotels. "Guests in general have no desire to partake in buffets right now and are appreciative of our pivot to a safer environment."
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Remington Hotels President Sloan Dean said there has never been a period where constant communication with employees, both active and furloughed, has been more important.
Before the crisis, Remington employed 7,000 associates. That number dropped to 500 in April. While the number of employees has climbed back up to roughly 2,000, Dean said it could be years before the company reaches the employment levels it had before.
Since the start of the crisis, Remington has done biweekly webcasts for both active and furloughed associates, sometimes including hours-long question-and-answer sessions.
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Dallas-based Remington Hotels has rolled out new guidelines for all its properties that include enhanced cleaning protocols and updated training systems. The company is collaborating on best practices with multiple brand partners, including Marriott and Hilton, to protect the well-being of guests and associates in response to COVID-19.
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"The airline and auto industries are huge oligopolies and have been bailed out several times to save jobs," said Remington Hotels CEO Sloan Dean. "Nothing has ever been done for hotels. Even if we are a bunch of small businesses, we are still a huge employer. Our fragmentation is why our lobbying efforts haven't been as successful."
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As hotels continue the process of safely reopening, many are thinking outside the box to make guests feel safe. At Remington Hotels' Lakeway Resort and Spa in Austin, for example, each event guest is given a "stay healthy" kit upon arrival that includes hand sanitizer, gloves, and masks. (The 168-room hotel is also offering hybrid meeting packages.)
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Loretta Macke, SVP of sales at Remington Hotels, said in an email interview that clients have mostly postponed their meetings and events at her company's hotels for the rest of 2020. She said there is still some meetings business, but it's common to see much smaller groups.
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Remington Hotels is a partner in a deal in Steamboat, Colorado, that was supposed to open in July and would have opened in August, but it was waiting on cabinets from China, said President and CEO Sloan Dean. Any project sourcing products from China is going to see a logistics problem, he said. The property will open in October or November ahead of ski season.
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Remington Hotels said in a company release on 4 May it has devised a program of enhanced cleaning procedures as well as revised employee training. The third-party management company is collaborating on best practices with its brand partners such as Marriott and Hilton.
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Remington Hotels has begun maximizing outdoor space and using non-traditional areas for serving food, such as pool decks. However, the seating capacities for doing so are limited, said Don Falgoust, VP of food-and-beverage strategy execution.
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MAY 2020
Program includes enhanced cleaning procedures and revised employee training programs
DALLAS (May 4, 2020) - Remington Hotels, a leading third-party management company that operates 78 hotels in 24 states across the United States, is rolling out new guidelines for all properties that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with multiple brand partners including Marriott and Hilton, to protect the wellbeing of guests and associates in response to COVID-19.
The industry, said Remington Hotels President and CEO Sloan Dean, is dealing with three types of customers: Those who want lots of visible evidence of sanitary standards, those who are annoyed by any evidence of adhering to Centers for Disease Control and Prevention guidelines—and those who fall somewhere in between these two extremes.
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One of the ways in which hotels are adapting to the pandemic is reassessing how they interact with you, the guest. "Daily housekeeping included in the room rate will be a thing of the past," says Sloan Dean, CEO and president of Remington Hotels. "Many hotels are already only providing a deep COVID-19 clean prior to arrival and post checkout. Mobile and contactless check-in will be the new norm. Mobile key adoption has been on the rise exponentially over the last few months."
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DALLAS (June 11, 2020) - Remington Hotels announced today the appointment of Don Falgoust as Vice President of Food & Beverage Strategy Execution, who will lead all F&B initiatives for Remington Hotels' 78 properties.
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"It's a lot more palatable to say you're going to cut 30% of your travel, versus lay off more people," said Sloan Dean, chief executive of Remington Hotels, which operates nearly 90 properties for brands that include Marriott, Hilton and Hyatt. Though some of Mr. Dean's properties are seeing business travel by government and health-care workers, hotels in cities such as Chicago, Washington, D.C., and elsewhere that rely on business guests are largely empty, he said. "I think there will definitely be companies where they never reinstate their travel."
Show More"I wish I owned a cleaning supply company," says Sloan Dean, CEO and president, Remington Hotels. "Look at what happened to the price of hand sanitizer." Hoteliers are going to be spending more - a lot more - on cleaning supplies and housekeeping to keep up with new brand standards on hygiene and guest safety.
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"Destination markets you can drive to are the hottest—those will come back the quickest. Any beachfront markets, we think there is pent-up demand," said Stan Kennedy, chief operating officer for Remington Hotels, which manages more than 87 properties that include several beachside hotels.
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MAY 2020
Remington Hotels, a third-party management company, announced on May 4 new guidelines for its 87 properties that include enhanced cleaning protocols and updated training systems. In addition to collaborating with brand partners on best practices, Remington Hotels aligned with an industrial hygienist to develop a COVID-19 mitigation program for all hotels that outlines procedures in the event of a guest or associate being infected. Each Remington Hotels property is also using EPA-registered disinfectant products.
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MAY 2020
Remington Hotels — a Dallas-based hospitality group that manages select Sheraton, Westin and Marriott hotels among others — is testing Germ Guard, a single-use preventative sleeve that slides over remote control devices.
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MAY 2020
"I tend to think that's a reaction to having limited opportunities in this current environment," said Stan Kennedy, chief operating officer for Remington Hotels, which manages more than 87 properties including both Hilton and Marriott franchises. "I think their short-term stays are going to be impacted in a large way, and when you start to get into long term rentals, it starts to compete with a whole different industry than hotels."
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MAY 2020
Remington Hotels said in a company release on 4 May it has devised a program of enhanced cleaning procedures as well as revised employee training. The third-party management company is collaborating on best practices with its brand partners such as Marriott and Hilton.
Show MoreMAY 2020
Remington Hotels is rolling out new guidelines for all its properties that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with multiple brand partners including Marriott and Hilton, to protect the well-being of guests and associates in response to COVID-19.
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MAY 2020
Remington Hotels, a third-party management company that operates 87 hotels in 26 states across the United States, is rolling out new guidelines for all properties that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with multiple brand partners, to protect the well-being of guests and associates in response to COVID-19.
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On February 27, 2019, Ashford Hospitality Trust Inc. has selected Remington Hotels to manage Hilton Santa Cruz/Scotts Valley. This acquisition adds another unique property to Remington's large portfolio of hotels.
On October 31, 2018, Ashford Hospitality Trust Inc has selected Remington Hotels to manage La Posada de Santa Fe, A Tribute Portfolio Resort & Spa in Santa Fe, NM. This acquisition adds another iconic & historic property to Remington's rich portfolio of hotels.
